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Business Intelligence Authors: Liz McMillan, Elizabeth White, Dana Gardner, Pat Romanski, William Schmarzo

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'Achieving Class A Business Excellence: An Executive's Perspective' Tells How to Deliver Outstanding and Sustainable Business Results

NEW LONDON, N.H., July 31 /PRNewswire/ -- "Achieving Class A Business Excellence: An Executive's Perspective," (John Wiley & Sons, Inc., $45.00) describes and details the path along the journey that will enable company leadership to deliver outstanding and sustainable business results. Not a discussion of textbook theory, but a realistic portrayal of the proven concepts, principles, and methodologies applied by authors Dennis Groves, Kevin Herbert, and Jim Correll throughout their career in real situations involving real people facing the real problems that most business executives face daily. The core concept is that excellent business results depend upon a system of well-designed and fully-integrated business processes operated and managed by knowledgeable and committed people.

In "Achieving Class A Business Excellence," the storyline focuses on Greg, the newly-hired company president who, under increasing pressure, addresses a myriad of existing problems with traditional solutions only to find results getting worse. His epiphany comes when he attends an "Effective Management" Business Excellence Seminar that focuses on a top management process called Integrated Business Management, a process that transcends traditional Sales and Operations Planning. In the seminar, he is introduced to the concept of Class A Business Excellence and Class A Checklist tools.

The education, innovative processes, and proven, structured methodologies to which he and his leadership team commit guide them on their journey to business excellence. The reader will accompany Greg every step of the way and be by his side as he listens, learns, observes, and applies the principles from the various lessons he and his team learn.

Greg's journey changes the way he manages and changes the way every employee operates within the company. Ultimately, they achieve success and receive their Class A certification, signifying consistent performance approaching the upper decile level in their industry.

While the characters in the book are fictional, the people, the businesses, the situations, the challenges, the conversations, the conflicts, and the outcomes are based on the authors' extensive expertise as Oliver Wight educators, coaches, and mentors, and previously, their direct hands-on experiences as industry practitioners and professionals. Also contributing to the narrative is the collective experience of their colleagues in the Oliver Wight Companies.

"Achieving Class A Business Excellence" is scheduled for a September 2008 release. Autographed copies of the book can be purchased by visiting the Oliver Wight website,, or by phoning an Oliver Wight Customer Service Representative at 1-800-258-3862 X111.

About Oliver Wight

Oliver Wight are leading business improvement specialists who educate, coach, and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance. With offices throughout North and South America, Europe, and Asia/Pacific, Oliver Wight consultants are at the leading edge of management thinking and practice. For over 35 years, the Oliver Wight organization has worked with hundreds of companies worldwide to achieve Class A results. For more information, go to

Contact: Susan S. Hansen, Vice President, Operations and Marketing, Oliver Wight Americas, Inc., P.O. Box 368, New London, NH 03257, 1-800-258-3862, X103, e-mail, [email protected].

SOURCE Oliver Wight Americas, Inc.

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